Quality Comes From Within:The Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency and Happier customers.By Sara Laughlin and Ray W. Wilson. Chicago: American Library Association, 2008. 146 Pp. A$89.95 Soft Cover ISBN 9780838909522 (Available From Inbooks).

The Australian Library Journal
doi 10.1080/00049670.2009.10735893
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