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Publications by Dawn Archer

Co-Creating Customer Experience Through Call Centre Interaction: Interactional Achievement and Professional Face

Journal of Politeness Research

Social Psychology

Cultural Studies

English

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Experience of Creating Innovative and Developmental Environment in Masters’ Professional Training

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Professional Interactional Practices in Dementia Care

Logopedics Phoniatrics Vocology

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Creating a New Strategy-Model: Customer Differentiation and Co-Creation Leading to Sustainable Growth

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Co-Creating Environments: Empowering Elders and Strengthening Communities Through Design

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The Relationship Between Employee Attributes and Customer Satisfaction: A Case of South African Call Centre Industry

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Creating Space for Learner Autonomy: An Interactional Perspective

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Customer Experience and Profitability: An Application of the Empathy Rating Index (ERIC) in UK Call Centres

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