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Publications by Jeng-Da Lee
Can Loyal Customers Tolerate Service Failure? The Moderating Roles of Service Failure Severity and Transaction Frequency in a B2B Context
Journal of Service Science and Management
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Service Failure and Consumers’ Satisfaction With the Healthcare Industry: Moderating Role of Recommendation
The Service Failure and Recovery Strategies in Logistics Service Sector
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The Service Failure and Recovery Strategies in Logistics Service Sector
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Consumer Reaction to Service Failure and Recovery: The Moderating Role of Attitude Toward Complaining
Journal of Services Marketing
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Customer Retention: A Theoretical Perspective of Service Failure and Service Recovery in the Hotel Industry
Acta Commercii
the Effect of Nostalgia on Service Failure
Journal of Applied Business Research
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B2B Service Brand Identity and Brand Performance
European Journal of Marketing
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Could Satisfaction on the Airline’s Service Quality (Airqual) Make Lion Air’s Customers Trust and Become Loyal to the Airline Company?
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Everyone Says No: Public Service Broadcasting and the Failure of Translation
Canadian Journal of Communication
Communication
