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Publications by Ju hang Cha
A Blueprinting Approach to Service Innovation in Private Educational Institutions
International Journal of Quality Innovation
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Using Service Blueprinting Method to Create Service Innovation
Ekonomiczne Problemy Usług
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Regards sur l'éducation 2008
Severance Pay for Private School Teachers in Light of Law. No. 5580 on Private Educational Institutions
Pressacademia
Service Blueprinting and Discrete Simulation in Hospitality Practice (Case Study)
Acta academica karviniensia
Elaborating the Characteristics-Based Approach to Service Innovation: Making the Service Process Visible
Journal of Innovation Economics
Evidence-Based Innovation Methodology as a Way to Produce Open Educational Resources by In-Service Teachers
Collaborative Service Blueprinting for Design Thinking: Evaluation of a Digital Prototype
Application Process Approach to Graphic Formalization of Standard and Legal Documents in Educational Institutions
European Journal of Computer Science
