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Publications by Liana Victorino
Script Usage in Standardized and Customized Service Encounters: Implications for Perceived Service Quality
Production and Operations Management
Industrial
Manufacturing Engineering
Management Science
Innovation
Management of Technology
Operations Research
The Role of Coordinated Marketing-Operations Strategy in Services: Implications for Managerial Decisions and Execution
SSRN Electronic Journal
Related publications
Service Encounters: The Missing Link Between Service Quality Perceptions and Satisfaction
Journal of Applied Business Research
International Management
Business
Measuring Perceived Library Service Quality
Optimum: Jurnal Ekonomi dan Pembangunan
Service Role and Outcome as Moderators in Intercultural Service Encounters
Journal of Service Management
Management
Hospitality Management
Business
Leisure
Strategy
Accounting
Tourism
Multi-Episodic Perceived Quality for One Session of Consecutive Usage Episodes With a Speech Telephony Service
Quality and User Experience
Perceived Service Quality and Commuter Segmentation of Informal Public Transport Service in Bangkok, Thailand
Engineering Journal
Engineering
Affective Complementarity in Service Encounters
Management Revue
Accounting
Management
Business
Linking Perceived Service Quality, Perceived Customer Value and Customer Loyalty in Retail
The Boundaries of Service Automation:Four Types of Service Encounters
Nordic and Baltic Journal of Information and Communications Technologies
Editorial: The Need for Customized and Standardized Health Care Quality Measures
American Journal of Medical Quality
Health Policy
