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Publications by Maud Eickhoff
The 193 Call Center, a Meaningful Public Service!
Work
Medicine
Environmental
Public Health
Rehabilitation
Occupational Health
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Call Center Staffing: Service-Level Constraints and Index Priorities
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A Call to Service: Social Justice Is a Public Health Issue
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Issues
Legal Aspects
Call-Routing Schemes for Call-Center Outsourcing
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Relationship Between Service Quality on Public Health Center and Patient Satisfaction
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A Call for Public Health Statesmanship
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Call Center Text Mining Approach
Primary Care DirectConnect: How the Marriage of Call Center Technology and the EMR Brought Dramatic Results—A Service Quality Improvement Study
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Engaged or Not? A Comparative Study on Factors Inducing Work Engagement in Call Center and Service Sector Work
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Public Mental Health: A Call to Action
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