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Publications by Oualid Jouini

A Flexible Architecture for Call Centers With Skill-Based Routing

International Journal of Production Economics

Manufacturing Engineering

Management Science

Operations Research

English

Optimal Scheduling in Call Centers With a Callback Option

Performance Evaluation

Computer Networks

English

Analysis of Implementation of Care Coordination in a Multi-Level Care Provider Organization: A Need for Systems Approaches

English

Modeling and Analysis of Triage Nurse Ordering in Emergency Departments

English

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