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Publications by Shamsul Huq Bin Shahriar

Service Recovery Strategies Versus Customers’ Expectations, Race for Sustainability: A Qualitative Study on Micro Brands

Marketing – from Information to Decision Journal

English

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Towards Micro Service Architecture Recovery: An Empirical Study

English

When Do Customers Get What They Expect? Understanding the Ambivalent Effects of Customers’ Service Expectations on Satisfaction

Journal of Service Research

Information Systems

Political Science

Human Resource Management

Organizational Behavior

English

Managing Service Recovery Processes: The Role of Customers' Age

Journal of Business Economics and Management

English

Enhanced Recovery After Surgery Versus Conventional Recovery Strategies for Pancreatic Surgery

Clinical Nutrition ESPEN

English

Recovery Strategies for Service Failures: The Case of Restaurants

Journal of Hospitality Marketing and Management

Hospitality Management

Management Information Systems

English

Customers' Satisfaction of Service Quality: A Study on the Customers of DBBL at Different Areas of Mymensingh District

Canadian Journal of Business and Information Studies

English

The Service Failure and Recovery Strategies in Logistics Service Sector

Celal Bayar Üniversitesi Sosyal Bilimler Dergisi

English

The Service Failure and Recovery Strategies in Logistics Service Sector

Celal Bayar Üniversitesi Sosyal Bilimler Dergisi

English

Patient, Caregiver, and Clinician Perspectives on Expectations for Home Healthcare After Discharge: A Qualitative Case Study

Journal of Hospital Medicine

Internal Medicine

English