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Publications by Subhash C. Mehta

Service Encounters: The Missing Link Between Service Quality Perceptions and Satisfaction

Journal of Applied Business Research

International Management

English

Technology and Its CRM Implications in the Shipping Industry

International Journal of Technology Management

Industrial Relations

Computer Science Applications

English

Related publications

The Service Quality-Satisfaction Link Revisited: Exploring Asymmetries and Dynamics

Journal of the Academy of Marketing Science

International Management

English

The Link Between Service Quality, Corporate Image and Behavioral Intention: Satisfaction as an Intervening Variable

International Journal of Modern Trends in Social Sciences

English

Service Quality Perceptions Between Cooperative and Islamic Banks of Britain

American Journal of Economics and Business Administration

English

Script Usage in Standardized and Customized Service Encounters: Implications for Perceived Service Quality

Production and Operations Management

Manufacturing Engineering

Management Science

Management of Technology

Operations Research

English

Relationship Between Service Quality on Public Health Center and Patient Satisfaction

Global journal of health science

English

Quality Reliability Service Towards Student Satisfaction

International Journal of Social Science and Business

English

The Relationship Between Patient Satisfaction With Service Quality and Survival in Pancreatic Cancer

Patient Preference and Adherence

Social Sciences

English

The Relationship Between Service Guarantees, Empowerment, Employee Satisfaction and Service Quality in Four and Five Star Hotels in Malaysia

Journal of Economics, Business and Management

English

The Boundaries of Service Automation:Four Types of Service Encounters

Nordic and Baltic Journal of Information and Communications Technologies

English