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Publications by Sue Hessey
Sensing Distress – Towards a Blended Method for Detecting and Responding to Problematic Customer Experience Events
Lecture Notes in Computer Science
Computer Science
Theoretical Computer Science
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Blended Tools for Remote Sensing
Identifying and Responding to Customer Needs on Facebook Fan Pages
International Journal of Technology and Human Interaction
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A Better Way to Manage Customer Experience
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Problematic Attachment to Social Media: Lived Experience and Emotions
Advances in Intelligent Systems and Computing
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A Modern Method to Improve of Detecting and Categorizing Mechanism for Micro Seismic Events Data Using Boost Learning System
Responding to Customer Enquiries in Make-To-Order Companies: Problems and Solutions
Producao
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Evolving the Online Customer Experience … Is There a Role for Online Customer Support?
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Blended Learning for Postgraduates; An Interactive Experience
BMC Medical Education
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Learning Approaches for Detecting and Tracking News Events
IEEE Intelligent Systems