Amanote Research
Register
Sign In
Discover open access scientific publications
Search, annotate, share and cite publications
Publications by Yong-Pin Zhou
Call-Routing Schemes for Call-Center Outsourcing
Manufacturing and Service Operations Management
Management Science
Management
Operations Research
Strategy
Related publications
Dynamic Call Center Routing Policies Using Call Waiting and Agent Idle Times
Manufacturing and Service Operations Management
Management Science
Management
Operations Research
Strategy
Call Center Text Mining Approach
Study to Assess the Sleep Quality of Call Handlers in Teynampet Call Center
Indian Research Journal of Pharmacy and Science
Dialogue Management in Vector-Based Call Routing
A Flexible Architecture for Call Centers With Skill-Based Routing
International Journal of Production Economics
Management
Business
Economics
Manufacturing Engineering
Management Science
Industrial
Accounting
Econometrics
Operations Research
Call Center Offshore: O Caso Out Brazil
Revista Brasileira de Casos de Ensino em Administração
Call-Distribution-Based View: The Theoretical Ground for Strategic Routing Management
Journal of Communications
The 193 Call Center, a Meaningful Public Service!
Work
Medicine
Environmental
Public Health
Rehabilitation
Occupational Health
Call for Papers
Bulletin of the American Meteorological Society
Atmospheric Science
