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Publications by Youn Sung Kim
A Blueprinting Approach to Service Innovation in Private Educational Institutions
International Journal of Quality Innovation
Differences in the Environmental Management and Ethical Management Practices—Corporate Performance Relationship Due to Customization and Process Innovation Level
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Service Blueprinting and Discrete Simulation in Hospitality Practice (Case Study)
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Elaborating the Characteristics-Based Approach to Service Innovation: Making the Service Process Visible
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Application Process Approach to Graphic Formalization of Standard and Legal Documents in Educational Institutions
European Journal of Computer Science