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Publications by Carlos Alberto Vargas Rossi

A Contribuição Da Produção Científica Em Marketing Para as Ciências Sociais

Revista de Administração Contemporânea

English

Consumer Reaction to Service Failure and Recovery: The Moderating Role of Attitude Toward Complaining

Journal of Services Marketing

English

O Impacto Do Gerenciamento De Reclamações Na Confiança E Na Lealdade Do Consumidor

Revista de Administração Contemporânea

English

Confiança, Valor Percebido E Lealdade Em Trocas Relacionais De Serviço: Um Estudo Com Usuários De Internet Banking No Brasil

Revista de Administração Contemporânea

English

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Managing Distributors' Changing Motivations Over the Course of a Joint Sales Program

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